While exploring options for additional space for the Help at Home program (the last phase of renovations that started in 2014) The Hub was gifted nearly 1/2 acre in additional land immediately adjacent to the existing Hub facility. This gift presented a significant opportunity to reconsider the planned relocation of the Help at Home program in light of what would best serve our Hub users in the future.
In the fall of 2019, the Hub Board of Directors commissioned a master plan to evaluate ways in which the new property and existing Hub facilities might be configured to better deliver integrated services to our senior population. The first phase of the master planning process revealed the need for a more effective way to connect to our friends and neighbors to the range of services offered by the Hub, and gave rise to a new initiative – the Hub on Smith Support Center.
At the Support Center, a team of compassionate staff now welcomes people to The Hub, meets with them one-on-one to learn about their needs, and then connects them to the many programs and resources The Hub has to offer. This new method of connecting with individuals and families has already had a powerful impact on the people we serve and will allow for greater connectivity with other care providers and resources in the community.
The master plan will consider the ways in which the Hub property and existing facilities can be configured to incorporate both the Help at Home program and the integrated Support Center.